Denied Justice? Your Next Steps After a Workcover Claim Denied

Picture of Tina Veivers

Tina Veivers


Tina is the director of the firm and a lawyer who has 20 years of experience running and managing compensation claims for Plaintiffs. In contrast to the industry standard of larger compensation firms, Tina is a strong believer in ensuring that plaintiffs receive the vast majority of any settlement payout they do receive and will often reduce fees to ensure this occurs. In her spare time, Tina enjoys going to the beach and enjoying time with her family.

Picture this: you’ve suffered an injury at work, and after a series of medical appointments and paperwork, you submit a WorkCover claim. You wait with bated breath, only to be met with a disappointing outcome – your WorkCover claim denied. Frustrating, isn’t it?

What if you were armed with the knowledge to navigate this process and increase your chances of a favourable outcome?

Well, in this article we’re going to give you some insights into the common reasons why workers compensation claims are denied, how to dispute a denial of a workers’ compensation claim, and when to reopen a claim.

Key Takeaways

  • WorkCover claims often get rejected due to issues like reporting time limits, pre-existing injuries, and inconsistencies in details. Understanding these common pitfalls can help in preparing a more robust claim.
  • Timely reporting of injuries and providing accurate, comprehensive details and medical documentation are crucial. Claims must typically be submitted within six months of the injury, and discrepancies in information can lead to denial.
  • If a WorkCover claim is denied, it’s important to understand and navigate the dispute resolution process. This often requires legal guidance, knowledge of state-specific regulations, and familiarity with various dispute methods like conciliation or mediation.
  • Consulting with experienced workers’ compensation lawyers, such as South East Injury Lawyers in Queensland, is recommended for guidance through the claims process, from gathering evidence to negotiating with insurance companies.
  • Under certain circumstances, such as the emergence of new symptoms or evidence linked to the original injury, a WorkCover claim can be reopened. Legal representation is advised to ensure a thorough review and robust argument for the reopened claim.

Why Do WorkCover Claims Get Rejected?

Understanding the world of WorkCover claims from the outside can be like playing a game of chess against an unseen opponent. The key to success lies in understanding the rules of the game.

So, what leads to a WorkCover claim being turned down? The typical culprits are reporting time limits, pre-existing injuries, and inconsistencies in details. These factors can be the pawns that block your path to a successful claim.

Think of it this way: a WorkCover claim is like a jigsaw puzzle, each piece representing a detail of your claim. If pieces are missing or don’t fit, the whole picture is incomplete, leading to a potential WorkCover claim rejected situation.

However, bear in mind that an initial denial doesn’t signify the end of the game. You can challenge the decision.

Reporting Time Limits

Time is a critical factor when it comes to a workers’ compensation claim. Claims for WorkCover must be completed within 6 months of an injury, illness, or condition. Failing to submit claims within this deadline can be a barrier to receiving any form of benefit.

While timing is important, in some situations, the time limit for making a WorkCover claim can be extended – up to three years – under reasonable circumstances. Also, if your claim is denied, you have a limited time, usually 60 days, to dispute the decision.

Therefore, don’t lose to the ticking clock – being aware of these deadlines can help maintain your WorkCover claim’s viability.

To ensure you have the most accurate information regarding time limits, it’s best to seek legal advice from an experienced workers’ compensation lawyer as various factors of your circumstances could impact time limits.

Pre-existing Injuries

Imagine stepping onto a football field with a pre-existing injury. If you fail to disclose it and get injured again during the game, would it be fair to blame the game alone for your pain? Similarly, in WorkCover claims, a pre-existing injury or illness suffered may result in a declined claim if it was not revealed to the employer or if the current injury is not substantially related to the employment.

In Australia, it is legally required to disclose any pre-existing injuries when commencing a new job if you are asked by your prospective employer in writing. Like a player who must disclose their physical condition to ensure a fair play, honesty about any pre-existing injuries during the employment process is key to a smooth WorkCover claim process.

Discrepancies in Details

Discrepancies in details, such as conflicting information between the worker and employer, may result in the claim being denied. Accuracy is important. Imagine trying to complete a crossword puzzle with incorrect clues – it would be both impossible and frustrating.

To avoid such a scenario in your WorkCover claim, ensure the following:

  • Timeliness of reporting the injury
  • Provide comprehensive and accurate medical documentation
  • Precise information regarding the cause of the injury
  • Detailed details about the location and time of the incident.

How Do You Dispute a Rejected WorkCover Claim?

Your WorkCover claim has been turned down, leaving you with a rejected claim. It feels like the end of the game, doesn’t it? But remember, almost every game has a reset button. In the world of WorkCover claims, this button is the dispute process.

Disputing a denied WorkCover claim can be a complex process, requiring legal guidance, familiarity with state-specific regulations, and an understanding of dispute resolution processes.

Legal guidance is of particular importance in these instances – you should consider getting guidance on the subsequent steps if your WorkCover claim is rejected or not considered sufficiently work-related. Remember, many states impose a deadline for commencing the dispute process.

Seeking Legal Advice

Imagine trying to decode a complex puzzle without any instructions. Difficult, isn’t it? This is why you should seek legal advice. Getting legal advice from experienced workers’ compensation experts, such as us here at South East Injury Lawyers, if you’re in Queensland, provides a roadmap to navigate the bumpy roads of WorkCover claim disputes.

A compensation lawyer can be your advocate, ensuring that every piece of the puzzle fits perfectly in your workers’ compensation claim. We can help by:

  • Gathering evidence
  • Evaluating the worth of your claim
  • Negotiating with the insurance company on your behalf
  • Ensuring that your rights are safeguarded throughout the claims process

We provide comprehensive services for WorkCover claim disputes, including workers’ compensation insurance, accident compensation conciliation service, guiding injured workers through the legal process, collecting evidence, filing paperwork, and negotiating with WorkCover to obtain fair compensation.

State-Specific Regulations

The protocol for filing a dispute depends on the state or territory. Each state carries its own set of guidelines and laws pertaining to workers’ compensation, which is why it’s important to work with a workers’ compensation lawyer from the state that you’re in. You need to ensure that all of your bases are covered.

Dispute Resolution Processes

The options available may vary depending on the state and the nature of the dispute, but typically include conciliation, mediation, or court appearances. Our role as workers’ compensation lawyers is to ensure you understand these various dispute resolution processes and support you throughout them too.

Can you reopen a workers’ compensation claim?

Certain circumstances, like the emergence of new symptoms or evidence, might necessitate revisiting your claim.

If new symptoms or evidence significantly impact your ability to perform your job or were not considered in the initial claim, it may be time to reopen your claim.

New symptoms or evidence in a reopened claim can alter the entire scenario and sway the claim’s outcome. Every symptom or piece of evidence matters in a WorkCover claim.

If new symptoms are linked to the original injury, the claim may be reopened, potentially leading to a different outcome.

Reopening a WorkCover claim is not always straightforward and its best to seek legal representation. We can provide assistance in reopening a WorkCover claim by:

  • Conducting a thorough review of the claim
  • Collecting additional evidence
  • Building a robust argument
  • Engaging in negotiations with the insurance company or employer
  • Representing you in any legal proceedings.

South East Injury Lawyers can be your guide and help to ensure that you have the best chance of a successful claim.

Has your workers’ compensation claim been rejected?

If you were injured at work and your WorkCover claim has been rejected, at South East Injury Lawyers, we’re here for you.

As experienced personal injury and workers’ compensation lawyers, our team understands the intricacies of the claims processes and we pride ourselves on helping our clients receive the compensation they deserve.

The last thing you need is WorkCover claims rejected when you’ve been injured – talk to our workers compensation lawyers in Queensland today.

Call South East Injury Lawyers on 1300 446 999 or book a free case review online here.

Frequently Asked Questions

What happens to medical bills when workers comp is denied?

If workers’ comp denies your claim, you will be liable for covering the medical treatment and rehabilitation costs associated with your injuries or condition. You may be able to find other options available to assist you, and if your employer is self-insured, they might do things differently.

How are WorkCover payments calculated?

WorkCover payments are dependent on your role, current wage and hours worked. We can help you understand how the payments are calculated in more detail when we know more about your situation as it can be dependent on factors unique to certain circumstances.

Book your free initial advice

If you’ve been hurt, you need to act fast. Get started immediately
with expert advice from a leading compensation lawyer today.

If you’ve been hurt, you need to act fast. Get started immediately with expert advice from a leading compensation lawyer today.

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